# Manage Members

After you have [added members](#create-a-new-member) to the telewellness portal, you can manage their information. Managing members includes [creating new members](https://docs.suggestic.com/telewellness-portal/user-management/manage-members/create-a-new-member), an [editing their information](https://docs.suggestic.com/telewellness-portal/user-management/manage-members/edit-members-information) by defining the macro goals, food preferences, subscription, select coaches. 

##  Access a member's information

Members are automatically displayed within the Members option:

![](https://2559322815-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2YYW6bhSI3P9nEjXjuSL%2Fuploads%2FHSQkvqq3Lkny4sZEC4P9%2Fimage.png?alt=media\&token=4cbb6ecd-b7a6-47d7-9af4-b8fa8b771ded)

Click on a member name to check the information:

![](https://2559322815-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2YYW6bhSI3P9nEjXjuSL%2Fuploads%2FKgvNA8qP5zOTTquVKZ5p%2Fimage.png?alt=media\&token=1eca0650-2e19-4c99-a351-065811236fb6)

If you need to have more visibility on the dashboard information, click on the left arrow to hide the members list. Show it by clicking on the right arrow:

![](https://2559322815-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2YYW6bhSI3P9nEjXjuSL%2Fuploads%2Faell6VB0WVNHu5OYDLIO%2FMemebersDispplayList.gif?alt=media\&token=ae0ee5d8-fd0b-46d4-baaf-f6564270be96)

## Check the member personal information

Next to the member's name, you can check for the personal information such as age, height, current weight, etc.

![](https://2559322815-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2YYW6bhSI3P9nEjXjuSL%2Fuploads%2FYxCD4NShvIqE56b1lM4H%2Fimage.png?alt=media\&token=5a25d572-ff88-4217-8513-cb08dee91680)

{% hint style="info" %}
Click on the icon to [edit the member's](https://docs.suggestic.com/telewellness-portal/user-management/manage-members/edit-members-information) information. 
{% endhint %}

## Additional information

### See a member's assigned coach

A member can have one or more coaches assigned.

Next to the Subscription name, the assigned coaches' names for the current member are displayed.

![](https://2559322815-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2YYW6bhSI3P9nEjXjuSL%2Fuploads%2F5UQfRq5vr2Vho949dBIt%2Fimage.png?alt=media\&token=2e847bcd-c00e-4d08-826c-aab6fcf9d9c4)

Click on the circles to display the coach name. 

![](https://2559322815-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2YYW6bhSI3P9nEjXjuSL%2Fuploads%2FRN9QuExfBEWFhpCBPnq8%2Fimage.png?alt=media\&token=af005be7-472b-4097-a5e5-a849909bd5ea)

If more than one coach is assigned to the member, both names are displayed:

![](https://2559322815-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2YYW6bhSI3P9nEjXjuSL%2Fuploads%2Fh1pEpLb2R54F2Yk1TmcZ%2Fimage.png?alt=media\&token=5553d903-0b61-40bc-a00b-ff580d45f6a9)

Refer to [this documentation](https://docs.suggestic.com/telewellness-portal/user-management/manage-members/edit-members-information#coaches) to see how to assign a coach to a member.

### Start a voice/video call

Click on the <img src="https://2559322815-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2YYW6bhSI3P9nEjXjuSL%2Fuploads%2FkQkLvggrsDZnTWTrt5S9%2Fimage.png?alt=media&#x26;token=0214c51e-f00e-44cd-96b4-46d65594cff1" alt="" data-size="line"> icon, located at the top right side of the screen:

![0](https://2559322815-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2YYW6bhSI3P9nEjXjuSL%2Fuploads%2F4lltcNslP6bi2LRyE451%2Fimage.png?alt=media\&token=09bdce51-aea4-4a15-bfee-9a87122d7fd5)

The following 2 options are listed:

![](https://2559322815-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2YYW6bhSI3P9nEjXjuSL%2Fuploads%2F42DEUYvg5KYsNWbfjXB2%2Fimage.png?alt=media\&token=e4f93dcd-1ebc-4ad8-909d-c8fdf2d4afa0)

Click on the **AUDIO CALL** option. Make sure your browser allows the use of the microphone in the TeleWellness Portal:

![](https://2559322815-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2YYW6bhSI3P9nEjXjuSL%2Fuploads%2FPuMGqLd72MAipXgopTSE%2Fimage.png?alt=media\&token=f39f7e50-1088-4a96-8e0d-11fa3645ae61)

{% hint style="info" %}
To start a group video call, use the [message ](https://docs.suggestic.com/coaching-portal/accessing-the-coaching-portal/navigating-the-coaching-portal/messages)option.
{% endhint %}

### Start a conversation by using the chat

Start an interaction between the coach with a selected member through the chat.&#x20;

Click on the <img src="https://2559322815-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2YYW6bhSI3P9nEjXjuSL%2Fuploads%2FYtPV4l4jG30VaTRH7Iow%2Fimage.png?alt=media&#x26;token=1fcc3cb0-8173-49ee-97e0-70be2945b869" alt="" data-size="line">icon, located at the top right side of the screen:

![](https://2559322815-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2YYW6bhSI3P9nEjXjuSL%2Fuploads%2FZOG5EpXSy3AUhXnXNJyP%2Fimage.png?alt=media\&token=2cea4a2e-ab18-4434-ae47-f65ecd80b234)

The following chat window is displayed:

![](https://2559322815-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2YYW6bhSI3P9nEjXjuSL%2Fuploads%2FAUDOAVsqoGzI0NzE5YYF%2Fimage.png?alt=media\&token=a97c6d22-9181-46a9-aa42-a597c1e2b2d4)

The coach is the one with permission to rename it. Refer to [this documentation](https://docs.suggestic.com/coaching-portal/accessing-the-coaching-portal/navigating-the-coaching-portal/messages) to see how to rename a chat.

As soon as the member sends a message through the chat, the coach will receive it by accessing  the [Messages ](https://docs.suggestic.com/coaching-portal/accessing-the-coaching-portal/navigating-the-coaching-portal/messages)option:

![](https://2559322815-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2YYW6bhSI3P9nEjXjuSL%2Fuploads%2FwkXhgAor6QP2v4IsaRKS%2FChatfunction.gif?alt=media\&token=4ca6b6fd-10f6-4448-9691-4ac28495dcf0)

Copy, edit, delete, or add a reaction to each delivered message in the chat:

&#x20;

![](https://2559322815-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2YYW6bhSI3P9nEjXjuSL%2Fuploads%2F6mgKyqm3apcZ8TmRY9MY%2FChatManage.gif?alt=media\&token=d2cd08ca-5988-4ff0-bc09-18e5b3129c52)

Attach files to the conversations by clicking on the ![](https://2559322815-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2YYW6bhSI3P9nEjXjuSL%2Fuploads%2Fdu37aWwm37ezprg1ecUj%2Fimage.png?alt=media\&token=2d43e3ce-d63d-4a86-b780-b4414e8b99e8) icon:

![](https://2559322815-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2YYW6bhSI3P9nEjXjuSL%2Fuploads%2FetW7OGZMHXirdUJPEV1N%2FChatAttachments.gif?alt=media\&token=bd6ce246-9cf9-454a-83f7-d2bdecd45d01)

The other user will be able to download the attachment file to his computer.

{% hint style="info" %}
To message a person or group, use the [message ](https://docs.suggestic.com/coaching-portal/accessing-the-coaching-portal/navigating-the-coaching-portal/messages)option.
{% endhint %}