TeleWellness Portal
  • Introduction
  • HELPFUL RESOURCES
    • Getting Started
    • FAQ
      • Appointments
      • Meal Plan
  • User Management
    • Roles and Permissions
    • Manage Coaches
      • Coach tab
        • Register a new coach
          • Assign Members
        • Edit an existing coach
      • Calendar tab
        • Appointment Types
        • Appointment Alerts
      • Note Templates tab
    • Manage Members
      • Create a new member
      • Edit member's information
      • Filter members
  • Using the TeleWellness Portal
    • Login and logout to the Portal
    • Navigating the TeleWellness Portal
      • Home
      • Dashboard
      • Admin Dashboard
      • Coach Dashboard
        • Progress Tab
          • Filtering the information
          • Checking the user’s streak progress
          • Checking the user's activities progress
          • Showing the food log history
          • Checking the user's recap questions
          • Checking the user's weight log history
          • Showing user’s program journey
          • Checking user’s water intake history
        • Meal Plan tab
        • Notes tab
        • Appointments tab
        • Lab Tests tab
        • Wellness Plans tab
      • Messages
      • Meal Plans
        • Manage Meal Plans
          • From Scratch
          • Smart Meal Plan
      • Scheduling
      • Wellness Plan
        • Manage Protocols
        • Manage Wellness Plan Templates
    • Note Templates
  • API Reference
    • Generate Authorization Token
    • Appointments
      • Appointment Types
      • Add Appointment Credits
    • Coaches
      • Coach List
      • Update a Coach
      • Create a Coach
      • Invite Coach
    • Members
      • Member List
      • Members List
      • Program List
      • Update member's program
      • Assign Coach to Member
    • Lab Test Reports
      • Lab Test Report List
      • Create a Lab Test Report
      • Update Lab Test Report
      • Delete a Lab Test Report
    • Wellness Plans
      • Create a Supplement Plan for Member
      • Update Member Supplement
      • List Member Supplement Plans
      • Delete Member Supplement Plan
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On this page
  • Introduction
  • Step 1: Access the TeleWellness Portal
  • Step 2: Create a meal plan
  • Step 3: Track a member's progress
  • Step 4: Schedule appointments
  • Additional Steps
  • Manage lab test
  • Create Notes
  • Create a Chat
  • Additional Information
  1. HELPFUL RESOURCES

Getting Started

An overview of the TeleWellness Portal with examples to help you get started.

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Last updated 3 years ago

Introduction

This guide will help you learn the basics of the TeleWellness Portal and get started with a simple way to plan and create your meals, schedule your appointments and track your user's progress.

You'll learn how to use the TeleWellness Portal to

  • Create and customize a Meal Plan that matches each member's needs.

  • Track a member's progress

  • Create and manage appointments

Step 1: Access the TeleWellness Portal

To access the platform, click on the following link:

Step 2: Create a meal plan

Many users like to plan for the entire week. But the TeleWellness Portal also supports a just-in-time approach to meal planning for anyone who prefers to decide what to choose on a daily basis.

Also, create meal plans where you decide which recipes will be included or create meal plans where the portal suggests each day's recipes depending on the macro goals defined.

Create a meal plan from scratch

  1. Go to the Meal Plans option and click on the Create New option and select From Scratch.

  2. Give the meal plan a name and a description.

  3. Add recipes per day and mealtime by clicking on the ADD RECIPE option.

  4. Add recipes either for the selected day or for eating every day.

  5. Check the macros calculated based on the recipes' macronutrients.

  6. Click on the Save meal plan as a template

Users can have more control over recipes by swapping them at any time

Create a Smart meal plan

  1. Go to the Meal Plans option and click on the Create New option and select Smart Meal Plan.

  2. Fill in the meal plan information and click on the Create button.

  3. The TeleWellness Portal will suggest the recipes per day and mealtime. Swap or delete a recipe if you think it does not meet your user's needs.

  4. Check the macros calculated based on the recipes' macronutrients.

  5. Click on the Save meal plan as a template

Step 3: Track a member's progress

Check the user's progress and statistics based on a meal plan, water intake, exercise, macronutrients, among others.

Go to the Members option and search for the member which information you need to track. Depending on the filter applied (week, month), the user progress and statistics will vary:

Step 4: Schedule appointments

The TeleWellness Portal calendar is a powerful tool you can use to schedule appointments. It includes the following features:

  1. Create an appointment (either individual or group appointments)

  2. Display the calendar by month, week, day, or in a list format

  3. Navigate through the months. weeks, or days

  4. View upcoming appointments from the calendar section.

  5. Edit an existing appointment

  6. Check the confirmed and not confirmed appointments

  7. Change the calendar settings by configuring the time zone, appointments, and revoking the calendar.

Additional Steps

Manage lab test

Create Notes

Create notes for each appointment or session managed by a coach.

Create a Chat

  • A coach can create an individual or group chat

  • See read status

  • Send images or attachments

  • Delete a message

  • Close/archive a chat

  • Mute conversations

  • Rename chat channels

  • Set up Auto Response Message in chat

  • Start a conversation from the members' profile

  • Receive web notifications from an incoming message

Additional Information

Use the credentials provided by the Suggestic team. If you have problems with the credentials and cannot log in to the platform, send an email to

For more information, refer to .

Create these meal plans as templates to assign them to individual members' meal plans. For more information, check .

For more information, refer to .

For more information, check .

For more information, check .

View, add and remove reports for each member.

Create a with the predefined sections to be filled.

Create a based on a template that will return predefined content in which the coach will only need to fill in the necessary information.

Start an interaction between the coach with a selected member through the.

Looking for technical information? Check our that contains information about how to use endpoints and parameters.

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